Complaints Handling

Submit a complaint to IDYP.

IDYP voluntarily participates in the CID Complaints Handling Process, which offers an independent mechanism to address concerns relating to the conduct of CID members. Please read through the IDYP Complaints Policy here.

The complaint will be acknowledged within 7 days, and the responsible board member will strive to resolve minor complaints within one week, though please be aware we are all volunteers.

You may also make a complaint directly to CID, and a complaint may be made by any member of the public, another signatory organisation to the Code or any other body. The CID Code of Conduct Committee is responsible for investigating complaints.

The IDYP & CID complaints processes are governed by the following principles:

  • Awareness and accessibility for stakeholders

  • Independence of the complaints process

  • Fairness

  • Transparency

  • Confidentiality

  • Efficiency

Submit a complaint to IDYP.